FAQ:

Does it work on mobile?

Yes, your interactive videos play flawlessly across all browsers and all devices, including mobile phones.

What about support, training, and updates?

Yes, of course, and absolutely!Your dashboard includes a direct link to our professional, friendly support team, happy to answer any questions that might come up.Over the shoulder video training is accessible in the dashboard also, covering everything from getting started right through to optimizing your campaigns.And we automatically push updates so you’ll always have the latest version of the software. VideoWaffles is supported by a full-time team of designers and developers who have been constantly updating and supporting VideoWaffles since 2023.

Do you have a refund policy?

Yes - we have a 30 day money back guarantee that allows you to try out our software risk free for 30 days. If you don't like it, simply reach out to customer support for a complete refund and you'll get your money back without any hassle.

How do I contact support?

You can get in touch with our support team either via email at support@videowaffles.com or alternatively by clicking on the purple chat button in the lower right hand corner of the screen.

Do these videos work with Social Media?

Yes and No.

The main social media platforms do not currently support HTML5 video, therefore they do not support interactive video.

We do, however, allow you to share the links of your interactive videos on social media with a thumbnail, headline and description so people can click to go to your interactive video landing page to view your video.

This means you can share your interactive video on social media, but you can't embed your video on social media.

The reason that is okay in terms of sales is because social media is best used as a traffic source to get people to your landing page/funnel.

The reasons you don't want to host your video on social media are:

1. You don't own the Facebook platform therefore you have no control over it - you want to host your interactive video on a platform [your own funnel or website] so it can't be altered or shut down by a 3rd party.

2. You can't pixel high intent audiences if your interactive video is on Facebook - which means you would be leaving a lot of sales on the table by not being able to create custom or retargeting audiences of people that are interested enough to view your sales page/sales video etc.

(It's why you don't see websites or funnels on Social Media).

You want to host your interactive video on your landing page and use social media to drive traffic to that page, just like we do.

I'm interested but not if I can't export the videos to my computer or phone?

The magic that makes video interactive, is the video player. Because of this, it's impossible for any interactive video company to allow the user to download the full interactive video to their computer or phone.

Lets schedule you a demo right now.

You will be invited to watch a demo inside our the VideoWaffles App Dashboard.

PHONE

+1 808-111-3314

ADDRESS

584 Castro Street
San Francisco, CA 94114

GET IN TOUCH

Our team will answer you as speedily as they can.

hello@videowaffles.com